Primary Points of Contact
Main Address: 207 South Street
Boston, MA 02111 USA
Technical Support Group
V.92 and CableModem Support
Email Support: Email Request

Fax Support:
(617) 753-0902

V.92 Support Telephone:
 
8:00AM—7:30PM Eastern Time
(The Eastern Time Zone is the same one used for New York City. When it’s 8 a.m. Eastern Time, it’s normally 1 p.m. in London.)
In the U.S. - (617) 753-0962
In the U.K. - 0870 720 0090

CableModem Support Telephone:
8:00AMó7:30PM Eastern Time
(The Eastern Time Zone is the same one used for New York City. When it’s 8 a.m. Eastern Time, it’s normally 1 p.m. in London.)
In the U.S. - (617) 753-0963
In the U.K. - 0870 720 0090
.
All Other Global Village Product Support
If you don't have a V.92 or cable modem, your modem was built before Zoom owned Global Village. In this case we do not offer Warranty Repair and the only Technical Support is at
Legacy Global Village Support.

This may be of some help to you, but we claim no responsibility for the accuracy of the information. It is provided only as a courtesy.